FAQ
Frequently asked questions
Everything you need to know about Luniva. Can't find an answer? Our team is one message away.
Getting Started
Not at all. Luniva Core has been meticulously crafted with the needs of non-accountants in mind, guaranteeing a seamless experience for users of all backgrounds. It streamlines the entire process regardless of your familiarity with accounting principles.
Yes — we do provide an option to install locally. However, that will prevent the premium features such as SMS Banking, Mobile Banking, staff-management and database risk management. We recommend the cloud version to unlock the full suite.
Absolutely. Luniva scales from a few hundred members to tens of thousands, with flexible plans sized for cooperatives at every stage of growth.
Most cooperatives go live within 2–4 weeks, depending on data migration and training. We handle the heavy lifting to make it smooth.
Yes. Our team securely migrates your members, accounts, deposits and loan data from spreadsheets or legacy systems as part of onboarding.
Pricing & Plans
We offer tiered monthly plans based on member count and modules, plus custom enterprise pricing. There are no hidden fees.
A one-time setup covers configuration, migration and training. We'll share exact details after understanding your requirements.
Yes — add modules like Mobile, HR or Inventory anytime as your cooperative grows.
Security & Compliance
Yes. We use encryption, automated daily backups, role-based access and secure Nepali cloud hosting to keep your data safe and compliant.
Yes — 100+ ready reports including NRB prudential and core reports in the required formats.
Luniva fully supports Bikram Sambat (B.S.) dates, Nepali Unicode and bilingual reporting.
Support & Training
24/7 multichannel support via phone, email, chat and tickets, with a dedicated account manager on Growth and Enterprise plans.
Yes — hands-on onboarding and continuous training for staff and board members, in person and online.
Yes — we have area agents in Banepa, Bhaktapur, Birgunj and Sudurpaschim (Kanchanpur–Kailali). See all agents.